All orders are subject to product availability and acceptance.
Once your order has been successfully placed, an order confirmation will be sent by email or SMS.
We reserve the right to refuse, cancel, or amend any order due to:
Where we are unable to fulfil your order, a full refund will be issued.
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Please note that we dispatch orders only on Mondays and Wednesdays.
Any orders placed after the stated cut-off time will be prepared and dispatched on the next available Monday or Wednesday.
By placing an order, customers acknowledge and agree that dispatch will only take place on these specified days unless otherwise confirmed by us in writing.
Estimated delivery arrival times are provided as guidance only and may vary depending on courier schedules, traffic, weather, and circumstances beyond our reasonable control.
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Customers are responsible for ensuring that:
We are not responsible for failed deliveries caused by:
Re-delivery charges may apply where applicable.
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Where customers request that their order be left in a designated safe place, responsibility transfers to the customer immediately once the delivery has been completed.
We are not liable for:
This applies especially to chilled ready meals and fresh Afro-fusion bowls.
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All food products are freshly prepared and classified as perishable goods.
Customers must:
We cannot accept responsibility for food quality or safety issues caused by:
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Due to the perishable nature of our food products, all sales are final once the order has been delivered, except in the following cases:
Any complaint must be reported within 2 hours of delivery and must include:
Where approved, we may offer:
Refund decisions are made after review and at management discretion.
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Orders may be cancelled up to 24 hours before the next dispatch day.
Cancellations made after this time may not qualify for refund due to ingredient sourcing and fresh preparation already being in progress.
Bulk tray orders, party packages, and catering services may require 72 hours notice.
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Our kitchen handles allergens including:
Although every precaution is taken, we cannot guarantee a completely allergen-free environment.
Customers with severe allergies must contact us before placing an order.
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All food images displayed on our website and social media are for illustration purposes only.
Actual presentation may vary slightly depending on:
This keeps your realistic warm food photography protected legally.
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Catering trays, party platters, and buffet services require a deposit to secure booking.
Deposits are non-refundable once menu planning, staffing, or ingredient ordering has started.
Outstanding balances must be paid before the agreed dispatch or event date unless otherwise confirmed in writing.
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For all order queries, dispatch support, or complaints, please contact:
AfroFlava by Homeland Delicacy
📧 info@homelanddelicacy.com
📍 Sheffield, United Kingdom
